My account

Application

• What is the maximum number of accounts that I can open?

Online account

• ★ My IBAN has been refused, what can I do?
• ★ What is a "pending" transaction?
• How to deposit cash?
• How to get the Sogexia mobile application?
• How to see and update the devices allowed to login to my online account?

Transfers

• ★ When are transfer times and bank holidays at Sogexia?
• I made an outgoing transfer, but the funds haven’t been debited?
• Are instant transfers available?
• How to send a bulk transfer?
• Additional fees have been applied to my SWIFT transfer
• How to download a proof of transfer?

See all 9 articles

Direct Debits

• How to block and reject a SEPA CORE direct debit from my Sogexia online account?
• How to blacklist a creditor?
• Can I receive B2B (inter-enterprise) direct debits?

Business account

• Why is it important to declare and update the beneficial owners of my company or association?
• Who can open a Sogexia business account?
• What is an ultimate beneficial owner (UBO)?

Personal Data

• ★ I have not received the validation code by SMS
• I have forgotten my password
• I have forgotten my username
• Is my account registered in the national account register?
• How to update my phone number?
• How to update my contact details?

Referral programme

• How does the referral programme work?
• My referral has not been taken into account

Miscellaneous

• ★ What are the fees and limits applied to my account?
• ★ Can I issue or receive a check?
• What to do if you notice unauthorised payments on your Sogexia account?
• What happens to my money in an economic crisis?
• Why am I being asked to justify certain transactions?
• Why was my Sogexia account blocked?

See all 17 articles