My account
All the information you need to open and manage your Sogexia account.
Application
- What activities are prohibited at Sogexia?
- Why Was My Account Opening Request Refused?
- Which documents are required to finalise my Sogexia Business account for companies?
- Which documents are required to finalise my Sogexia Business account for an association?
- Which documents are required to finalise my Sogexia Business account as a self-employed individual or freelancer?
- What documents are required to finalise my Sogexia personal account?
Online account
Transfers
- ★ Why am I asked to check my beneficiary before making a transfer?
- ★ When are transfer times and bank holidays at Sogexia?
- I can’t fund my Sogexia account by bank transfer: what should I do?
- I made an outgoing transfer, but the funds haven’t been debited?
- Are instant transfers available?
- How to send a bulk transfer?
Direct Debits
Business account
Personal Data
- ★ I have not received the validation code by SMS
- How to Change the Email Address Linked to My Account?
- How to Change My Password?
- How to Update My Postal Address (Personal or Business)?
- Why am I being asked to declare my assets?
- Why do I need to provide proof of income?
Referral programme
Miscellaneous
- ★ What to do if you notice unauthorised payments on your Sogexia account?
- ★ What happens to my money in an economic crisis?
- ★ How to deposit funds on my account by credit card?
- ★ Is there any insurance?
- ★ What are the fees and limits applied to my account?
- Why do I need to update my authentication methods (SCA)?