At Sogexia, submitting proof of income is not just an administrative requirement but a key legal obligation. This ensures your account complies with regulations, particularly regarding the prevention of money laundering and the financing of terrorism (AML/CFT).
Legal compliance
As a payment institution, Sogexia is required to strictly adhere to European and national regulations to combat money laundering and terrorist financing. This includes the obligation to collect and verify proof of income from customers to ensure the legitimacy of their funds.
Consequences of failing to provide the required documents
If the requested documents are not provided within the specified timeframe, we will have to restrict access to certain features of your account. This could result in temporary suspension or even permanent closure, in line with legal requirements. It is essential to respond promptly to our requests to avoid these measures.
No discrimination
We want to emphasise that no discrimination is made based on the proof of income provided. Every document is treated confidentially, and its sole purpose is to ensure legal and regulatory compliance. Protecting our customers’ privacy is a priority, and your documents are used exclusively to meet our legal obligations.
What documents do you need to provide?
The required documents vary depending on your situation and account type. All documents must be recent. Below is a list of accepted documents:
For personal accounts:
| My Situation | Accepted Documents (choose one) |
|---|---|
| Employee |
- Payslip (< 3 months) - Employment contract (if < 2 months) |
| Benefit Recipient | Benefit statement (< 3 months) |
| Job Seeker |
- Pôle Emploi statement (< 3 months) [France] - ADEM statement (< 3 months) [Luxembourg] - Benefit statement (< 3 months) [other countries] |
| Student |
Current academic year enrolment certificate |
| Retiree |
Most recent pension statement |
| Self-Employed / Freelancer |
- Most recent tax assessment - Latest business income declaration - Self-employment tax certificate |
| Business Owner |
- Payslip (< 3 months) - Partners' resolution determining remuneration - Most recent tax assessment |
| Inactive |
- RSA statement (< 3 months) [France] - Benefit statement (< 3 months) [other countries] |
| Disabled |
Disability pension statement (< 3 months) |
| Annuitant |
- Most recent declaration of investment income - Most recent tax assessment |
For business accounts:
| My Professional Situation | Accepted Documents (choose one) |
|---|---|
| Self-Employed / Freelancer |
- Most recent tax assessment |
| Company (LLC, SAS, etc.) |
- Latest annual accounts |
| Association |
- Latest annual accounts |
How to submit your documents
You can submit your documents securely through your online client area or the Sogexia mobile app. Select your situation from the drop-down menu and upload the required document. It will be automatically sent to our team for review. Once validated, you’ll be able to fully access all your account features.