How to block and reject a SEPA CORE direct debit from my Sogexia online account?

Rejecting a SEPA CORE Direct Debit

You can request a refund for a SEPA CORE direct debit that was incorrectly debited from your account within 8 weeks of the debit date. Please note that this option is not available for SEPA B2B direct debits.

To dispute a direct debit:

1. Log in to your online account.
2. Go to the Direct Debits tab.
3. Click on Received Direct Debit, select the direct debit to dispute, and click Rejected.

The amount will be re-credited to your account within 2 to 3 days. Remember to inform your creditor about this refund request.

Caution: Ensure your request is legitimate, as your creditor may impose penalties for unjustified disputes.

Blocking a Creditor

To prevent future direct debits from a specific organisation, you can block the creditor:

1. Log in to your online account.
2. Go to the Direct Debits tab, then select Mandate.
3. Choose the creditor to block.

If you want to revoke a creditor before any transactions occur, you will need to wait for the first scheduled payment. Once the debit has been made, you can request a refund, which will be credited to your account within 2 to 3 days, and then block the creditor.

Note: Repeated rejection of direct debits due to insufficient funds may be considered irregular account usage and could result in account closure.