When you make a payment or withdrawal, the merchant or ATM sends an authorisation request to Sogexia. The amount of this request is immediately debited from your account, and the "pending" icon 
appears next to the transaction in your history (visible only from your computer and not in the Sogexia app):
Example:
Why does the transaction remain in pending status?
The transaction is marked as "pending" until Sogexia receives the confirmation message from the merchant or ATM. This process can take between 1 and 30 days.
Once the confirmation message is received, the transaction is finalised on your account, and the icon disappears. If no confirmation is received after 30 days, the transaction is automatically canceled, and the amount is re-credited to your account. In this case, the transaction appears in light gray in your history, and a red cross is displayed.
Important note: The amount of a transaction in pending status may sometimes vary. For example, in case of an exchange rate fluctuation for a payment in a foreign currency or if the merchant confirms a partial amount.