Are you dissatisfied with one of our services? Send us your complaint in writing via the contact form, stating in your message that it is a complaint.
We will acknowledge receipt within 10 working days. We will respond within 15 working days if your complaint concerns a payment service, and within 1 month for other matters.
If you are not satisfied with our response, you can write to our complaints manager and then refer the matter to the CSSF. All the steps are detailed on our Complaints page.