Is there any insurance?

Yes, Mastercard Metal cardholders benefit from the following insurance coverage:

  • Purchase protection: Reimbursement of up to €1,500 per year in case of damage or theft of one of your purchases (e.g., phone, computer).
  • Protection against loss or theft of the card: Reimbursement of up to €3,000 per year for any purchase or withdrawal made with your card in case it is lost or stolen.
  • Accident insurance: Payment of €25,000 in the event of accidental death or permanent accidental disability.
  • Hospitalisation assistance: Coverage of hospitalisation costs following an accident.

For more details, consult the policy document.

What to do in case of an incident?

If you need to use the insurance linked to your card, follow these steps:

  1. Gather the necessary documents: Prepare the supporting documents for the incident (purchase receipt, proof of theft or damage, medical report, etc.).
  2. Contact the insurer: Notify the insurer of the incident using the provided instructions. Include your contract number (4091945):
  3. Follow the insurer's instructions: The insurer will guide you through the steps to process your claim, including timelines and reimbursement or coverage procedures.

 

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