The closure of a payment account can be unsettling, especially if it happens unexpectedly. There are several reasons why an account may be closed at Sogexia. Below are the main possible causes and what you can do if it happens to you.
1. Closure at the customer's request
In some cases, the account closure may result from an explicit request by the account holder. If you have requested the closure of your account, it will be closed once Sogexia has processed your request.
2. Violation of the General Terms and Conditions
At Sogexia, every customer must comply with the terms and conditions of account usage. If these rules are breached, for example, by using your account for illegal or non-compliant activities, Sogexia may decide to close your account.
3. Suspicious or fraudulent activities
As part of its commitment to combat money laundering and fraud, Sogexia is required to monitor transactions on its customers' accounts. If suspicious transactions are detected and cannot be justified, this may lead to the permanent closure of the account.
4. Failure to meet identity verification requirements
Regulations require Sogexia to keep its customers' identity information up to date. If you fail to provide the requested documents (such as proof of identity or address) or if these documents have expired, your account may be closed.
5. Prolonged account inactivity
Sogexia is obligated to monitor inactive and dormant accounts. If, after a long period of inactivity and multiple attempts by Sogexia to inform you of the remaining funds in your account, you still have not transferred your balance, Sogexia may block your account.
What can you do?
If you no longer use your Sogexia account regularly, ensure you make at least one transaction or log in to your online account from time to time.
6. Commercial decision by Sogexia
In rare cases, Sogexia may decide to close an account for commercial reasons, such as if maintaining the account is no longer viable or appropriate. This decision may be linked to internal considerations or risk management.
How to respond if your account is closed
If your account has been closed, the first step is to check the emails or notifications you have received from Sogexia to understand the reason for the closure.
It is important to note that these decisions are made with care and are final.
Sogexia strives to maintain a relationship of trust with its customers and to ensure the security of your transactions while complying with regulations.