Sogexia may request you to justify certain transactions, especially when they exceed specific thresholds or deviate from your usual account activity.
This process is part of strict legal requirements that all payment institutions must follow to combat money laundering and the financing of terrorism.
By verifying the origin or destination of funds, Sogexia helps ensure the security of all clients' accounts. This contributes to preventing potentially fraudulent or suspicious activities and guarantees that your funds are managed in a secure and compliant environment.
Examples of transactions requiring justification
Certain situations may require further verification:
- Receiving significant or unusual funds: A large incoming transfer may require additional information or documents about the nature of the business relationship or the origin of the funds and assets.
- Sending large transfers: Significant or frequent outgoing transfers may also require justification.
- Substantial cash deposits or withdrawals: If you make significant cash transactions, you may be asked for details about the origin or intended use of the funds.
What documents are needed?
Depending on the nature of the transaction, we may ask for various documents, such as:
- Invoices or contracts: To prove the origin of received or sent funds.
- Proof of income: Payslips, tax returns, bank statements.
- Transaction evidence: Sales receipts, notarial certificates, commercial documents.
- Any other relevant documents: Depending on the specific situation.
Important: It is essential to provide clear and legible documents to facilitate the processing of your case. Clear and complete documents enable quick validation of your transactions and efficient account regularization.
Consequences of failing to provide justifications
If the requested documents are not provided within the specified timeframe, or if the provided documents are insufficient, Sogexia may take certain measures in accordance with legal obligations, such as:
- Temporary blocking of the transaction: The transaction may be suspended until the appropriate justifications are received.
- Account restrictions: Certain features may be limited for use.
It is crucial to respond promptly and accurately to requests for documents to avoid these inconveniences.
Regularizing the situation
When you provide the requested documents and they are validated:
- Pending transactions will be processed: Suspended transactions will be carried out as usual.
- Restrictions will be lifted: Any limitations on your account will be removed.
- Return to normal operation: You will regain full access to your Sogexia account services.
Your active cooperation ensures the continuity of your services and maintains a high level of security.
How to facilitate the process?
To speed up the validation of your transactions and the regularization of your account:
- Provide clear and complete documents: Ensure all necessary information is included.
- Ensure the documents are legible: The documents must be clear and easy to read.
- Respect deadlines: Respond to requests for justifications as quickly as possible to avoid delays.
By responding promptly and accurately to document requests, you contribute to the security and transparency of your transactions while ensuring the smooth operation of your account.