Having your account blocked can be worrying, but there are several possible reasons, often related to security measures or suspected unauthorized or fraudulent activity. At Sogexia, we enforce strict security protocols to protect our clients and meet regulatory requirements. Here are the main reasons your account might be blocked and what you can do to resolve it.
1. Blocked transactions due to security concerns
We may temporarily or permanently block incoming or outgoing transactions on your account if we suspect unauthorized or fraudulent use.
What can you do?
If a transaction is blocked, we will notify you of the reason unless legal or security concerns prevent us from doing so.
The transaction will be unblocked as soon as the issue is resolved.
2. Non-compliance with terms and conditions
Your account could be blocked if you breach Sogexia’s terms of use. This includes using your account in ways that conflict with internal policies or violate the law, such as engaging in illegal activities.
What can you do?
Review Sogexia’s terms and conditions to ensure compliance, and contact customer support if you believe there’s been a mistake. In many cases, the account can be reactivated after further verification.
3. Outdated or missing documentation
As part of regulatory requirements, Sogexia must keep your personal information up to date. If an essential document (e.g., ID or proof of address) is missing or expired, your account may be temporarily blocked until this information is updated.
What can you do?
Log in to your client area and check if any documents are pending. Submit the requested documents promptly to restore your account.
4. Technical or administrative issues
Occasionally, an account may be blocked due to a technical or administrative issue. While rare, such situations can make your account temporarily inaccessible.
What can you do?
If you suspect this is a mistake, contact Sogexia’s customer support team to clarify the situation and regain access to your account as quickly as possible.
How to unblock your account?
If your account is blocked, check your email for any communication from Sogexia. In some cases, the blockage may result from a request for additional information. Simply respond to the request and provide the necessary documents to resolve the issue.