At Sogexia, keeping your personal information up to date is essential to ensure your account's security and compliance with current legislation. Here's why it matters:
Legal compliance
As a payment institution, Sogexia is required to comply with European regulations on anti-money laundering and counter-terrorism financing (AML/CTF). These legal obligations mandate us to maintain accurate information about our clients.
Account security
Outdated information could compromise the security of your account. Ensuring that your contact details, identification documents, and proof of address are current helps protect against fraud and unauthorised use of your account.
Smooth transactions
Up-to-date personal information ensures the seamless processing of your transactions. For instance, an incorrect address or phone number could cause delays in delivering your card or important documents.
Regulatory updates
We may occasionally need to request updated information due to changes in legislation or our internal policies. This ensures we can continue providing you with compliant and secure services.
What information should I keep up to date?
For individuals and businesses:
- Postal address
- Email address
- Phone number
- Identification document
- Proof of address
For business accounts only:
- SIREN number
- Beneficial owners
How can I update my personal information?
You can update your personal information by logging into your Sogexia account via the secure online client area or the Sogexia mobile app under the "Settings" section, or by contacting our customer support team.
What happens if I don’t update my information?
If you don’t update your information, we may have to restrict access to certain account features or even temporarily block your account, in line with legal requirements.
If you have any questions or need assistance updating your information, feel free to contact our customer support team.