How to close my account?

If you no longer wish to use your Sogexia account, you can close it by following these steps.

Steps to close your Sogexia account

1. Check your account balance: Before requesting account closure, make sure your balance is zero (€0). If you still have funds in the account, follow the steps below to retrieve them.
2. Transfer any remaining funds: Transfer the remaining funds to another account. If you encounter difficulties accessing your account or making the transfer, contact customer support via the contact form.
3. Contact customer support to request account closure: To finalise the closure, contact customer service by clicking on the ‘Do you need help?’ button (or the ‘Message’ icon if you're on mobile) at the bottom right of the screen
4. Receive confirmation of closure: Once your request has been processed, you will receive an email confirming the definitive closure of your account.

Frequently Asked Questions

• How long does it take to close an account?
  Processing your account closure request may take a few working days once your request has been submitted.

• Can I reopen an account after closure?
  Yes, you can apply to open a new Sogexia account in the future, but the information and history from your previous account will not be transferred.

• Can I close my account if the balance is not zero?
  To close your account, you must first transfer any remaining funds to another account.