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I haven't received my card yet

The delivery time is 10 working days for Metropolitan France and 20 to 30 working days for French overseas territories and the rest of the world.

Note for businesses: the cards are sent to the business' address and not to the address of the manager.

If this time is exceeded:

  • Make sure the address you gave us when opening your account is as complete and accurate as possible. You can check that from your online account by clicking on your name in the top menu. If this is not the case, please contact us;
  • Do not hesitate to contact your post office to check whether they have an undelivered letter to your attention.

If you have reasons to think that you will not receive your card (incorrect address, letter lost/stolen, etc.), please contact our customer service. We will cancel your card and send you a new one free of charge.


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