My Account

Application

• I have a bad credit score, can I open an account?
• How many accounts can I open maximum?

Online account

• ★ What is a "pending" transaction?
• How to create an app on my mobile phone?
• How to see and update the devices allowed to login to my online account?

Transfers

• What are the cut-off times?
• I have not received a transfer, what can I do?
• How and until when can I cancel an outgoing transfer?
• Can I send/receive transfers in a foreign currency or outside the SEPA zone?

Direct Debits

• How to reject a direct debit?
• How to blacklist a creditor?
• Can I receive B2B (inter-enterprise) direct debits?

Business Account

• What is a ultimate beneficial owner (UBO)?

Personal Data

• Is my account registered in the FICOBA directory?
• How to update my phone number?
• How to update my contact details?

General questions

• How to load my account?
• My IBAN has been refused, what can I do?
• Am I entitled to an overdraft with my SmartPay account?
• What are the fees and limits applied to my account?
• Can I issue or receive a check?
• What is Sogexia doing with my money?

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