Open an account
I have a bad credit score, can I open an account?
How many accounts can I open maximum?
What is a "pending" transaction?
How to create an app on my mobile phone?
How to see and update the devices allowed to login to my online account?
What are the cut-off times and bank holidays?
I have not received a bank transfer
How and until when can I cancel an outgoing transfer?
Can I send/receive transfers in a foreign currency or outside the SEPA zone?
How to reject a direct debit?
How to blacklist a creditor?
Can I receive B2B (inter-enterprise) direct debits?
What is a ultimate beneficial owner (UBO)?
I have forgotten my password
I have forgotten my username
Is my account registered in the FICOBA directory?
How to update my phone number?
How to update my contact details?
How does the referral programme work?
My referral has not been taken into account
My IBAN has been refused, what can I do?
What are the fees and limits applied to my account?
Can I issue or receive a check?
How do the inactivity fees work?
Can I deposit cash?
How to load my account by credit card?
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