Opening an account
🔒 My account
Issues with a transaction
I have cancelled a payment but I have still not been refunded, what can I do?
A refund is displayed in my transaction history but not reflected in my balance
How can I dispute a transaction made with my card?
A payment or a withdrawal has been declined, why?
I haven't received my card yet
My card is lost or stolen. How can I block it?
I have forgotten my card's PIN, what can I do?
My card has been blocked after 3 incorrect PIN entries
My card has been swallowed by an ATM
What is the delivery time of the cards?
Is my card contactless?
Can I rent a vehicle with my card?
Where can I use my card?
Can I use my card at automated fuel dispensers?
Can I use my card in car parks and road tolls?
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My card will expire soon, how to replace it?
Does my card expire at the beginning or at the end of the month?
Are the numbers and name on the card embossed?
What are the fees applied to my card?
What are the limits applied to my card?
How to activate my card?
What conversion rate applies when paying in a different currency?
Is my card secured?
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