Mastercard Cards

Issues with a transaction

• ★ I have cancelled a payment but I have still not been refunded, what can I do?
• A refund is displayed in my transaction history but not reflected in my balance
• How can I dispute a transaction made with my card?
• A payment or a withdrawal has been declined, why?

Encountered issues

• I haven't received my card yet
• My card is lost or stolen. How can I block it?
• I have forgotten my card's PIN, what can I do?
• My card has been blocked after 3 incorrect PIN entries
• My card has been swallowed by an ATM

Usage

• Are Apple Pay and Google Pay available?
• What is the delivery time of the cards?
• Is my card contactless?
• Can I rent a vehicle with my card?
• Where can I use my card?
• Can I use my card at automated fuel dispensers?

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Expiry

• My card will expire soon, how to replace it?
• Does my card expire at the beginning or at the end of the month?

Miscellaneous

• Are the numbers and name on the card embossed?
• What are the fees applied to my card?
• What are the limits applied to my card?
• How to activate my card?
• What conversion rate applies when paying in a different currency?
• Is my card secured?