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My IBAN has been refused, what can I do?

When you open a Sogexia account, your funds are safeguarded on an account in the UK held by Raphaels Bank. That is why, we have to assign a UK IBAN to your account, starting with the letters “GB”.

Usually, this is not a problem and all your debtors should accept this IBAN.

However, we have noticed that some organizations, merchants or employers refuse to accept foreign IBAN (which don’t start with the letters “FR”).  

We would like to believe that is not voluntary and that they have been misguided or that their IT systems haven’t been developed properly and as such don’t accept foreign IBANs. Because refusing an IBAN from a country belonging to the SEPA zone (as it is the case of the UK) is a violation of the law and is forbidden. All merchants, organizations and employers based in the SEPA zone have to accept IBANs from any country of the SEPA zone.

Hence, if you encounter this problem, don’t hesitate to remind your debtor of the existing legislation so that they can take the appropriate measures and accept your IBAN without delay.

 * the legislation forbidding IBAN discrimination is available on the following page:

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