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How to update my phone number?

To update the phone number linked to your Sogexia account;

  1. Log in to your account from the following page:
  2. Click on the "Settings" tab on the main menu;
  3. Click on the "Phone number" tab on the sub-menu;
  4. Enter your new phone number then click on "Update";
  5. 3 validation methods will then be proposed to confirm the change:
    1. Sogexia Card: you will need to enter the PIN of one of your Sogexia card along with the last 4 digits of the card;
    2. SMS: an SMS including a validation code will be sent to your old phone number;
    3. Mail: a letter including a validation code will be sent to your postal address;
  6. Once the validation is done, your number will either be updated immediately or within 48 working hours if the change triggers an additional validation from our customer service team.
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