A direct debit can only be rejected if it is less than 2 months old.
To do this:
- Login to your online account.
- Click on the Direct Debits tab in the menu.
- Then click on Dispute the transaction in front of the direct debit you want to dispute.
The amount of this transaction will be credited back on your account if it has already been debited and your creditor won’t be paid. We invite you to inform your creditor of your refund request ASAP.
Your request is irrevocable.
Warning: if your refund request is not justified, your creditor can invoice you penalty fees.
Note: We inform you that recurrent rejection of direct debits due to an insufficient balance could be considered as an irregular use of your account and may result in the closing of your account.