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How and until when can I cancel an outgoing transfer?

To cancel a transfer:

  • Login to your online account.
  • Then, click on the Transfers tab in the menu.
  • Finally click on the Cancel button in front of the transfer you want to cancel.
  • You can cancel a transfer until 15mn before its cut-off time on the day of its execution date. Cut-off times on working days start at 9:45 and 14:15.

For example:

  • If you send a transfer before 9:30 to be executed on the same day, you will be able to cancel it until 9:30 otherwise it will be processed at 9:45 ;
  • If you send a transfer before 14:00 to be executed on the same day, you will be able to cancel it until 14:00 otherwise it will be processed at 14:15 ;
  • If you send a transfer after 14:00, you will be able to cancel it until 9:30 on the next working day, otherwise it will be processed at 9:45 on the next working day.
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