How and until when can I cancel an outgoing transfer?

To cancel a transfer:

  • Login to your online account.
  • Then, click on the Transfers tab in the menu.
  • Finally click on the Cancel button in front of the transfer you want to cancel.
  • You can cancel a transfer until its cut-off time on the day of its execution date. Cut-off times on working days start at 10H00, 12H30 and 14H30.

For example:

  • If you send a transfer between 10h at 12h30 to be executed on the same day, you will be able to cancel it until 12H30.
  • If you send a transfer between 12h30 at 14h30 to be executed on the same day, you will be able to cancel it until 14H30.  
  • If you send a transfer after 14H30 to be executed on the next working day, you will be able to cancel it until 10H the next working day.
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